Loss of service may occur due to various factors, including:
Atmos Energy will need access to your gas meter and electricity must be working. Our trained technicians will be on site to monitor the area while we complete these steps to restore service.
Step 1: Atmos Energy crews turn off gas service at each meter affected by the outage.
Step 2: Atmos Energy then purges the distribution system to remove that air that may be in our pipelines.
Step 3: Atmos Energy crews will go door-to-door to safely restore gas service and relight appliances when the system is ready.
When natural gas service is ready to be restored to your home, here’s what you can expect:
Atmos Energy is committed to protecting the well-being and property of our customers, employees, and the communities where we live and work. However, even with the utmost care and precautions, accidents, or damages sometimes occur.
Learn more about the claims process and instructions on how to file a claim for loss of property, business interruption, or personal injury here.
Atmos Energy is engaged in regulated utility operations. Atmos Energy Corporation. All Rights Reserved.