Investing in our System

Atmos Energy is upgrading the natural gas infrastructure across the eight states we serve. Before we start a system improvement in your neighborhood, we will contact property owners who might be potentially impacted to let you know what to expect and when to expect it.

A construction project you might see in your neighborhood is a service line replacement. A service line is a pipe that feeds natural gas to your house. In this project, Atmos Energy will replace the service line with newer materials and might move the meter to your home. Atmos Energy is also replacing transmission and distribution lines, which are the larger pipes that bring natural gas service into cities.

Keeping Our Pipeline Right-of-Way Safe

A pipeline's right-of-way must remain clear so that Atmos Energy can access and inspect our pipelines for routine or emergency maintenance. Learn more about right-of-way plus easements, encroachments, owner rights, and more in our brochure.

Pipeline Replacement Process

1. A construction crew will dig a trench or bore along the street to prepare for the replacement. The crew will then lay new pipe in the trench or pull new pipe through the bore hole.
2. The crew will install the new service line from the main to the gas meter located at your house. Gas will flow into the pipe. Service is now ready to be restored.
3. An Atmos Energy employee will contact you to set an appointment for a safety inspection inside your home. If contact is not made, we will leave a door tag with instructions to set an appointment.
4. During the appointment, your gas piping and appliances will be inspected for safety. Someone 18 years of age or older will need to be present for this.
5. If your house piping fails the safety test, it is your responsibility to hire a plumber and make any repairs. After your gas piping and appliances pass the safety checks and you receive a city inspection, your natural gas service will be restored.